Privacy policy

At Solviva (accessible via solviva.co.za), operating under our brand promise—"Smart Solutions. Brighter Living."—we respect your right to digital privacy. This Privacy Policy explains how we collect, process, store, and protect your personal data in strict compliance with the South African Protection of Personal Information Act (POPIA).
By visiting our store or purchasing an item, you explicitly consent to the data practices described outlined below. 
1. Personal Information We Collect

When you visit or interact with solviva.co.za, we collect specific details necessary to process your transactions and improve your user experience:
  • Identity & Contact Data: Your full name, delivery address, billing address, email address, and phone number. 
  • Device & Browsing Data: Your IP address, browser type, location data, and how you browse our store (collected automatically via standard Shopify cookies and tracking pixels).
  • Payment Details: All online financial transactions are handled securely through encrypted, PCI-compliant third-party local payment gateways (such as PayFast, Yoco, or Ozow). Solviva SA never stores or sees your private credit card numbers or banking passwords.  
2. Why We Process Your Data

We use your collected personal information strictly for clear, legitimate operational purposes: 
  • To fulfill, pack, and deliver your ordered products to your doorstep.
  • To send you mandatory tracking notifications via email or SMS.
  • To prevent fraudulent transactions and maintain high website security.
  • With your explicit opt-in consent, to send you occasional marketing emails regarding special promotions or new product arrivals. We do not use pre-ticked opt-in checkboxes.
3. Sharing Data with Global Partners

We do not sell, rent, or trade your personal data to third parties for commercial gain. However, to run an efficient variety dropshipping store, we securely share your basic delivery details with our trusted infrastructure partners:
  • Shopify: Our global e-commerce engine hosting our store database.
  • CJ Dropshipping: Our fulfillment partner, who receives only your name, delivery address, and phone number exclusively to pack and ship your selected items.
  • Local South African Couriers: Logistics networks (e.g., Buffalo Logistics, The Courier Guy, or Fastway) tasked with executing physical doorstep delivery.
4. Data Security & Storage

Your personal data is treated with the utmost care. Our website utilizes an industry-standard SSL (Secure Socket Layer) certificate to fully encrypt all data typed into our forms. Your details are securely retained in our database only for as long as legally required to completely resolve your orders, handle warranty periods, or satisfy tax regulations.
5. Your Legal Rights Under POPIA

As a South African consumer, POPIA guarantees you total authority over your personal information. At any moment, you have the absolute right to:
  • Request a complete copy of the personal information we currently hold about you.
  • Request that we correct, update, or completely delete your personal information from our active databases.
  • Instantly opt-out of any future direct marketing communications by clicking the "Unsubscribe" link at the bottom of our emails.
To exercise any of these rights, please contact our designated team directly at support@solviva.co.za.